Shipping Policy

Last Updated: July 2026

Thank you for shopping with Diamond Tools Canada. We are committed to providing reliable shipping across Canada while ensuring your order arrives safely and on time.

Order Processing

Orders are typically processed within 1–2 business days after payment has been received and confirmed.

Orders placed on weekends or statutory holidays will be processed on the next business day.

During periods of high order volume, processing times may be slightly longer. If a significant delay occurs, we will notify you by email.

Shipping Methods

We currently ship orders using Canada Post.

Shipping options and rates are calculated at checkout based on the destination, package size, and weight.

Delivery Times

Estimated delivery times are:

  • British Columbia: 2–5 business days
  • Western Canada: 3–6 business days
  • Eastern Canada: 5–7 business days
  • Remote locations: Delivery times may vary.

Delivery estimates are provided by the carrier and are not guaranteed.

Shipping Charges

Shipping costs are calculated at checkout based on your delivery address and the size and weight of your order.

Any applicable taxes will be calculated during checkout.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email.

If you selected a tracked shipping service, your confirmation email will include your tracking number, allowing you to monitor your shipment through Canada Post.

Shipping Delays

While we make every effort to ship orders promptly, Diamond Tools Canada is not responsible for delays caused by:

  • Canada Post or other shipping carriers.
  • Severe weather conditions.
  • Natural disasters.
  • Labour disruptions or strikes.
  • Customs inspections (if applicable).
  • Any circumstances beyond our reasonable control.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided, additional shipping charges may apply if the package is returned or requires reshipment.

Lost or Damaged Shipments

If your shipment arrives damaged or appears to be lost during transit, please contact us as soon as possible.

For damaged shipments, please include:

  • Your order number.
  • Photos of the package and damaged product.
  • A brief description of the issue.

We will work with the shipping carrier to help resolve the matter as quickly as possible.

Local Pickup

Free local pickup is available from our warehouse in Victoria, British Columbia.

Please contact us in advance at 236-464-6784 to arrange a pickup time.

Orders must be paid for before pickup unless otherwise agreed.

Policy Updates

Diamond Tools Canada reserves the right to modify or update this Shipping Policy at any time without prior notice. Any changes will become effective immediately upon publication on this website.

Contact Us

If you have any questions regarding shipping, please contact us.

Diamond Tools Canada

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Phone: 236-464-6784

Website: https://diamondtools.ca